At Mailchimp, we’re focused on doing our part to support our employees and their families, customers, and the greater community during the COVID-19 crisis. Here’s an overview of Mailchimp’s COVID-19 response.
What we’re doing for our employees
Our employees are required to work from home through at least August 14, and we’ve paused all business travel, non-essential events, and office visits. It’s always been our practice to pay hourly workers, including our office’s security and janitorial support staff, even when the office is closed, and we’ll continue to do so during this period. We’ve also given all full-time employees a $1,000 stipend to outfit their work environment or help with any other financial needs during this time.
To ensure employees are able to focus on their health and the health of their families, we’ve broadened our sick time policy, given all employees 5 additional sick days, added up to 4 weeks of full-pay emergency leave and other options for caregivers, and made other employee policy amendments. We’re also providing more resources for parents and caregivers, as well as mental health resources for all employees. Our CEO also signed on to the , pledging to take bold action in combating the spread of COVID-19.
What we’re doing for our customers
Mailchimp Announces $10M Price Relief Fund to Support Small Business Customers
体育投注注册We’re giving $10 million in Mailchimp service to our small business customers who want to continue using Mailchimp’s platform but need some financial support during the COVID-19 crisis. Current customers who have 25 or fewer employees in categories including restaurants and hospitality; brick and mortar retail; travel and leisure; entertainment; health, beauty, and wellness; and other select Main Street businesses are eligible for up to three months of free Mailchimp service. Eligible small business customers can to request funding.
As an additional response to the crisis, Mailchimp will invest up to $100M to help drive new and ongoing business for our small business customers through price discounts, product upgrades, add-ons, and more. Our Support team is committed to working with our customers who are experiencing financial hardship. See details here.
Free Standard Mailchimp Accounts for Eligible Public Service Organizations
On March 17, 2020, Mailchimp began offering free Standard service to eligible groups sending critical public health information about COVID‑19 through June 30, 2020. Over the past few weeks, we’ve seen an increase in Mailchimp activity from local governments, schools, healthcare providers, nonprofits, and other organizations that are sending critical public health information about COVID-19 to their communities. We want to support their efforts and know that cost can be a burden during these times. See details here.
We know many of our small business customers are struggling and working to find new ways to sustain their business. While we don’t have all the answers, we’re dedicated to sharing useful and relevant resources to help our customers through the days ahead via a COVID-19 resource page here.
Mailchimp is Giving Away Free .coms for 5 Years
Mailchimp is helping small businesses get up and running online quickly during the COVID-19 crisis with custom domains free* for up to 5 years, along with our free website builder, until May 31, 2020. By giving away custom domains free for 5 years, we can take on a small piece of the financial stress small businesses are feeling and allow them to pivot their businesses quickly. See details and search for your free .com here.
What we’re doing for our community
$500,000 for Unrestricted Response and Recovery
Mailchimp is also focused on how we can help our community during this time. In early March, we went ahead and made all of our grants unrestricted for current partners, so they can use the money however they see fit through this crisis. We’ve also announced $500,000 in new, unrestricted funding to organizations spearheading COVID-19 response and recovery efforts. We’re granting $100,000 each to these organizations to further enable the important work they’re doing: the COVID-19 Relief Fund, the , , , and .
体育投注注册We took a pragmatic approach to our funding strategy and chose organizations that were overlooked in the initial philanthropic response to COVID-19, but that are well positioned to help a large number of families through direct service. The organizations we chose to support address immediate concerns like food security, emerging needs such as housing assistance, and long-term recovery for the ecosystem of organizations that serve our communities.
In addition to these grants, we’ve also supported several smaller relief projects. We helped launch a for artists to receive cash assistance for cancelled work. We’re also joining with a few local funders to help scale up their program.
In an effort to support the creative community impacted by the cancellation of SXSW, we're licensing most of the short films scheduled to premiere there and creating a new digital home体育投注注册 for them on our streaming platform, Mailchimp Presents, so these independent filmmakers don't lose their biggest opportunity of the year for their work to be seen.
体育投注注册We’ll continue prioritizing the health and safety of our employees so we can serve our small business customers without interruption. While the scale of impact is still unknown, we’re here and committed to working on additional ways we can help now and in the long term. Meeting the needs of this moment will require patience, compassion, and creativity, and remembering that we’re all in this together.
体育投注注册This page will be updated regularly with more information for our customers and community. For more resources on the latest public health information, we recommend following the updates and recommendations made by credible public health organizations such as the World Health Organization and your local health authorities.
Published March 17, 2020. Updated April 29, 2020.