If you have questions or run into technical issues while using Mailchimp, you can access our Guides & Tutorials for self-guided instructions and troubleshooting tips. We provide additional support via chat or email, depending on your payment plan.
体育投注注册In this article, you'll learn how to contact our Support team and find resources to help you with your Mailchimp account.
View your support options
Support options vary depending on which type of payment plan you have. If you have any paid plan, you can contact us via chat or email. If you have a Premium plan, you have access to phone support.
Essentials/ PAYG plan
Self Service (Knowledge Base)
*Email Support (24/7)
*Chat Support (24/5)
Phone Support (Monday-Friday 9am - 5pm Eastern)
* To help you get started, we provide 30 days of free email support and access to our AI chatbot for new Free accounts. Our chatbot helps surface the self-help articles you need quickly.
Access the Guides & Tutorials
Use our comprehensive Guides & Tutorials to self-guide through features and keep moving forward without any wait.
To access the Guides & Tutorials from your account, follow these steps.
Click Help next to your account name.
Type in a keyword to search for related articles.
How to contact technical support
体育投注注册To get help, you must be logged in and go through our Guides & Tutorials to chat with us or send us an email. When you log in to your account, we’re able to personalize your support experience.
体育投注注册To contact our support team, follow these steps.
After you've logged in, find the Technical Support section in any Mailchimp Guides & Tutorials article. For Premium or Legacy Pro accounts, support is available within the Priority Support section.
Scroll to the bottom of the article to find the contact buttons. Click Email Us to send an email, or Chat With Us to open a live chat.
Note: If you're logged in but you don't see the contact buttons, that means your account doesn't include access to email and chat support.
All you need to do is fill out the required fields and submit your question. We’ll get back to you soon.
Have another question? Paid users can log in for email or chat support.