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Customer Support Teams and Resources

Help when you need it, day and night

Whether you’re just getting started or need assistance with advanced features, our resources and support team are here for you. We'll help you find what you need so you can get back to business.

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24/7

Help when you need it

Our support team and resources are available 24 hours a day, 7 days a week.

4

2020 top-tier international awards

We won 4 gold Stevies (3 more than last year!) for superb customer service.

92%

Our customers love our chat and email support

体育投注注册 Our agents rate high in customer satisfaction for their friendly expertise.

"Mailchimp’s support team is awesome. They’re like family, holding your hand through your business."

- Suska Digital Design Co.

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Helpful resources for every skill level

体育投注注册As a Mailchimp customer, you get unlimited access to our easy-to-follow collection of topic and feature tutorials, including how-to articles in English, Español, Français, and Português-Brasil. Find simple steps for success, from campaign creation to advanced customizations, and make the most of Mailchimp.

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Research and thought leadership to help you set and reach your goals

Access our free collection of research and thought leadership from millions of small businesses, including our own custom research to help your business grow. And since we’re developing new content all the time, you’ll always have access to the latest marketing tips and best practices to make the right decisions for your business.

Customer-centric and human-powered support

Our highly-trained Support team empowers businesses like yours to grow and thrive. All paid plans have 24/7 access.

Connect via chat, email, or phone

  • Live chat for fast response

    体育投注注册 Chat with our award‑winning team in English or Spanish, for urgent needs. Our specialized, live‑support team and advanced internal routing help you execute your marketing strategy.

  • Email us for guidance

    Our conversational, informative emails explain complex concepts in plain language, English or Spanish. We give you the tools to confidently create smart marketing campaigns.

  • Phone and priority support

    体育投注注册 With our Premium plan, you’ll have special access to guidance over the phone, and priority chat and email support.

  • So much more than troubleshooting

    Ask us about audience insights, personalization tools, channel optimization, best practices, and everything in between.

An award‑winning team

Customers and leading brands value our Support team’s effectiveness and expertise. In the last 2 years, we won 9 prestigious Stevie Awards for our exceptional service.

No time to DIY? Hire one of our hand‑picked experts.

Our global network of experts can design graphics, craft copy, provide custom development, and optimize every element of your marketing. Explore our directory to find local professionals who specialize in what you need.

Support availability by pricing plan

PremiumStandardEssentialsFree
Knowledge Base Screen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PM
Guides & TutorialsScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PM
Marketing GlossaryScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PM
Email SupportScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PM30 days free on signup
Live Chat SupportScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.47 PM
Phone SupportScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.47 PMScreen Shot 2019-04-26 at 12.07.47 PMScreen Shot 2019-04-26 at 12.07.47 PM
Priority ResponseScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.47 PMScreen Shot 2019-04-26 at 12.07.47 PMScreen Shot 2019-04-26 at 12.07.47 PM
Hire an ExpertScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PM
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Support options for every budget

Including priority and phone support for premium customers.

Pick A Plan Get in touch